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OBSERVE: neospin.games is committed to providing legally compliant, accessible, and effective support for its users in Australia, aligning with both Curaçao licensing requirements and Australian consumer protection standards.
EXPAND: Under AU and international gambling regulations, licensed online gaming operators must ensure that all users can access prompt support, register complaints, and receive timely and transparent resolutions. neospin.games, as operated by Hollycorn N.V., supports these mandates with multiple secure contact channels, prioritizing privacy, accurate record-keeping, and responsiveness.
REFLECT: The following section provides all mandatory and recommended contact details, access procedures, regulatory notices, and user advisories-ensuring you can reach neospin.games with full confidence in accordance with 2025 legislative requirements.

Contact Channels for Australian Users (System 1/2 Reasoning)

  • Email Support (Legal and Technical Enquiries): neospin.games ensures response times within one business day. All communications are logged for compliance and quality audit purposes.
  • Live Chat: Available 24/7 for immediate assistance. Access via the official website: https://neospin.games.
  • Contact Form: For written inquiries, feedback, or formal complaints, please use the secure contact form provided below. All data submitted is processed in accordance with the Privacy Act 1988 (Cth) for Australian users.

Contact Form: Secure Submission Portal (System 2 + CCoT)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal & Corporate Contact Details (System 2 Analysis & Compliance)

  • Corporate Headquarters: Scharlooweg 39, Willemstad, Curaçao (for registered office correspondence and formal disclosures only).
  • Legal Entity: Hollycorn N.V. (neospin.games operator), registered under Curaçao laws (Company No. 144359).
  • Gaming Licence Information: neospin.games operates under Curaçao Gaming Control Board licence OGL/2023/176/0095, valid through 31 December 2025. This regulatory information is published in accordance with both Curaçao and AU consumer protection requirements.

Your Rights & Dispute Procedures (LoT-Structured User Protection)

  1. Primary Requirement: Australian users who contact neospin.games via any official channel, including the above form, are entitled to:
    • Receive acknowledgement of their inquiry or complaint within one business day.
    • A transparent resolution process in line with both international and AU law, including the right to request written documentation of all correspondence.
  2. Procedural Steps for Dispute Resolution:
    1. Submit your inquiry or complaint using the official form, support email, or live chat.
    2. A neospin.games support agent will respond, clarify the issue, and provide a reference number for tracking.
    3. If unresolved, users may request escalation in writing. Major disputes are handled in accordance with Curaçao Gaming regulations and Australian consumer law.
    4. Documentation of all steps will be provided upon request for transparency and regulatory audit.
  3. Legal Protections and User Confidentiality:
    • User communications are protected under the Privacy Act 1988 (Cth) and relevant data security frameworks.
    • Personal data submitted for support purposes will only be used for the resolution of your case and for required regulatory reporting.
    • If you require independent assistance concerning gambling disputes, consider contacting the Australian Communications and Media Authority (ACMA) or appropriate responsible gambling advisory services.

Regulatory Note for AU Users: All neospin.games contact channels are operated in compliance with the Interactive Gambling Act 2001 (Cth) and applicable Australian consumer law. By using these channels, you consent to the collection and secure processing of your information as required by law and the operational policies of Hollycorn N.V. Any complaint regarding operations, payments, or responsible gambling will be processed in accordance with legislative mandates in effect through 2025.

Important Reminders:

  • The neospin brand may only be used strictly in the context of neospin.games.
  • Do not share sensitive personal or financial information over unverified channels. Always ensure you are communicating through the official website (neospin.games).
  • For privacy, legal, or regulatory enquiries, correspondence should be directed to the addresses and emails listed on this page. All official business must be conducted in strict accordance with Curaçao and Australian laws.