Responsible Gaming

Responsible gaming is founded on the principle that gambling should always remain an enjoyable activity conducted with awareness and self-control. At neospin.games, we are committed to supporting all players in maintaining a safe gaming environment, providing guidance, resources, and tools to ensure gaming remains a conscious form of entertainment. Should you need assistance, our team is available to provide comprehensive support at any stage of your gaming journey.

Risk Awareness

OBSERVE: Identifying the early signs of problematic gambling is critical for harm minimization as mandated under Australian regulations. Awareness empowers timely intervention.

EXPAND: Not all changes in gaming behavior indicate harm, but persistent patterns may signal evolving risk. Legislators and industry standards require transparent communication of risks to empower user self-monitoring.

REFLECT: The following may indicate potential gambling problems:

Gambling more frequently or with higher amounts than intended
Thinking about the casino or gambling activities outside of play sessions
Chasing losses or attempting to win back money
Neglecting important responsibilities, relationships, or personal wellbeing due to gambling
Feeling anxious, irritable, or distressed when not gambling
Borrowing money or selling possessions to fund gambling activities

Self-Assessment Test

Consider the statements below. If you answer "yes" to several, it may indicate a risk of harm:

Do you gamble with money you cannot afford to lose?
Have you attempted to reduce your gambling without success?
Do you hide your gambling activities from family or friends?
Have you neglected work, family, or social commitments due to gambling?
Do you feel the need to increase your bets to achieve excitement?

We encourage prompt action if you recognize these signs. Contact neospin.games support or utilize external resources listed below.

Regional Compliance Note: This section reflects Australian National Consumer Protection Framework for Online Wagering and adheres to required risk-disclosure standards.

Limits & Tools

OBSERVE: Australian regulations require all licensed operators to provide players with clear options to manage their gambling via limit-setting tools and self-management options.

EXPAND: To empower players, neospin.games offers tailored deposit and time management solutions, visible and operable through your secure personal account interface.

REFLECT: The following protective tools are available to every client:

Deposit Limits

Access your Personal Account section at neospin.games.
Navigate to 'Responsible Gaming' settings.
Select Daily, Weekly, or Monthly Deposit Limits as required.
Enter your desired limit (AUD amount), and confirm by saving changes.
Limits will apply from your next deposit and can be reviewed or decreased at any time; any increase will be subject to a 24-hour cooling-off period in accordance with AU guidelines.

Session Time Limits

Enable the Session Timer in your account's responsible gaming tools.
Set maximum continuous play durations (e.g., 30 minutes, 1 hour, 2 hours).
Automatic reminders will notify you when the time limit is reached.

Time-Out Tools

Take a voluntary 'Time-Out' (temporary break) for periods ranging from 24 to 72 hours.
Within Responsible Gaming settings, select 'Time-Out', choose duration, and confirm your choice. You will be automatically logged out and cannot access gambling services during this period.

Legal Obligations: All limit tools are operated consistent with the Australian Interactive Gambling Act and ACMA guidance. Player requests to increase limits are subject to mandatory review and cooling-off as a protective measure.

Self-Exclusion

OBSERVE: Self-exclusion is a legal right and requirement for regulated operators in Australia, enabling users to block access to gambling services either temporarily or permanently as a harm-minimization measure.

EXPAND: neospin.games provides a structured, confidential self-exclusion process integrated within the player account dashboard, as per the Curaçao license and AU consumer protection rules.

Access 'Self-Exclusion': Log in to your account at neospin.games and open the Responsible Gaming section.
Choose Duration: Select a blocking period (minimum 6 months, or lifetime exclusion for permanent removal).
Confirm Decision: You will be asked to reconfirm your self-exclusion period, acknowledging the terms and consequences.
Support Contact: For assistance, email [email protected] to initiate or discuss self-exclusion options.
Consequences: You will be unable to log in, deposit, or access games during the exclusion period. Requests for withdrawal of remaining balance can be made by contacting support, in line with licence and refund policies. Reactivation is not possible within the selected exclusion period; lifetime exclusions are irrevocable.

Legal Protections: All self-exclusion data is processed confidentially under Curaçao and AU privacy protections, and in line with the National Self-Exclusion Register operational from 2025 for enhanced player safeguards.

Support Resources

OBSERVE: Players experiencing difficulty are entitled to seek support from independent specialist organizations, as mandated by AU responsible gambling frameworks.

EXPAND: The following organizations offer confidential, free support and counselling for individuals and families impacted by gambling:

GAMCARE (UK) – www.gamcare.org.uk
Provides 24/7 online chat, advice, and a helpline for individuals affected by problem gambling.
Gamblers Anonymous Australia – gaaustralia.org.au
Fellowship meetings and peer support both online and in-person for those seeking recovery.
Gambling Help Online (AU) – 1800 858 858 | gamblinghelponline.org.au
National 24/7 phone, chat, email support, and counselling services for those affected by gambling in Australia.
Relationships Australia – relationships.org.au
Counselling and practical support for individuals and families impacted by gambling harm.
European Gambling Addiction Association (EGAA) – egaa.eu
Advice and support for cross-border European players and expatriates.

Services above offer strict confidentiality to all users. We encourage players and families to reach out early.

Help for Family

OBSERVE: Family members and friends also require guidance and resources, as effective intervention is more successful when support networks are engaged.

EXPAND: Approaching a loved one about gambling concerns can feel challenging. Effective communication hinges on compassion and non-judgmental support.

Tips for Family & Friends

Initiate a private, calm conversation focused on concern rather than blame.
Express specific behaviors you have observed and your worries about possible harm.
Encourage seeking help from support organizations or professional counsellors.
Offer to help explore self-exclusion or setting limits together, using neospin.games or external support tools.

Family Support Groups & Resources

Recommended Next Steps

Seek advice from qualified psychotherapists or health professionals for tailored interventions.
Utilize national or state gambling hotlines: 1800 858 858 is available 24/7 across Australia.
Participate in online community forums or attend group meetings for peer support.

Legal Consideration: Family members may request direct support or information subject to privacy law and player consent. neospin.games will cooperate with lawful requests within regulatory limits.

Operator's Commitment

OBSERVE: Under AU and Curaçao regulatory duties, neospin.games is bound to uphold advanced risk management practices and proactive player support protocols.

EXPAND: Internal controls include ongoing behavioral analysis, implementation of risk-detection algorithms, and responsible messaging as per leading industry standards and legislative requirements.

Risk Monitoring: Player accounts are monitored for risk indicators such as rapid increase in deposit amounts, frequent session extensions, or patterns consistent with problematic gambling. Automated and manual reviews are conducted as part of operational procedures.
Player Warnings: If risk patterns are detected (e.g., sustained session activity, repeated limit increases), warning messages are delivered within the gaming interface and via registered email.
Support Intervention: Where elevated risk is identified, the responsible gaming team may initiate direct contact by email ([email protected]) to facilitate harm minimization, offer self-exclusion, or provide guidance towards support resources.
Legal Compliance: All interventions comply with privacy protections and are documented in accordance with AU and Curaçao regulations and auditing duties.

Regional Compliance Note: From 2025, neospin.games aligns with the AU National Self-Exclusion Register and other evolving statutory frameworks to enhance player safeguards.

Updates

OBSERVE: Regulatory requirements and internal responsible gaming protocols may change to reflect legal advances and industry standards.

All material changes to responsible gaming policies will be communicated via email to registered users and/or prominent website banners on neospin.games before the new measures take effect.
Players are responsible for reviewing policy updates, but neospin.games will ensure reasonable notice is provided.

Date of last update: 12 June 2025.

Contact & Feedback

OBSERVE: neospin.games ensures dedicated channels for players seeking responsible gaming assistance or providing feedback, in line with AU accessibility standards.

Email: [email protected] (Responsible Gaming Department)
General Inquiries: [email protected]

For all requests relating to responsible gaming, self-control, or self-exclusion, contact us by email for confidential assistance. If you wish to provide feedback or require a tailored support plan, include relevant details to expedite our response.

Legal Notice: All data provided is processed in accordance with AU privacy law and Curaçao licensing requirements. In urgent situations, assistance will be prioritized.

Address for Written Correspondence (not for visits): Scharlooweg 39, Willemstad, Curaçao
Operator: neospin.games, licensed by Curaçao Gaming Control Board (OGL/2023/176/0095, valid through 2025-12-31), managed by Hollycorn N.V. (registration no. 144359).