Terms & Conditions

These Terms govern your relationship with the operator of neospin.games, detailing the rights, obligations, and responsibilities applicable when accessing or using the site and its gaming services. Effective as of 01 January 2025.

Definitions

OBSERVE: Identify all essential legal and operational terminology for regulatory clarity.

• Operator: Hollycorn N.V., registered at Scharlooweg 39, Willemstad, Curaçao (company number: 144359), holding online gaming licence OGL/2023/176/0095 (valid until 31 December 2025) issued by the Curaçao Gaming Control Board, acting exclusively in relation to the neospin.games platform.
• User / Player: Any individual who creates or accesses an account and/or wagers real or virtual funds via neospin.games.
• Account: The personal user profile registered on neospin.games, subject to verification and security protocols.
• Bet: A monetary or cryptocurrency stake placed on the outcome of a game or event featured by neospin.games.
• Wager: The act of committing funds or equivalent credits to games or promotional activities.
• Bonus: Any promotional offer, free spins, credits, matched deposits, or other rewards granted by neospin.games subject to explicit terms.
• KYC (Know Your Customer): The identity verification process mandated by regulatory authorities.
• Deposit/Withdrawal: The process of funding or removing funds from a user account via approved payment methods.

EXPAND: Include gaming, financial, and legal process concepts to address all potential user actions and operator obligations. Terminology is governed by AU legal standards and international compliance norms.

Account Registration

OBSERVE: Ensure compliance with age restrictions, integrity of customer data, security policies, and AU regulations regarding online gambling account management.

1. Eligibility: Only individuals aged 18 years or older, lawfully permitted under Australian law, may register or use an account on neospin.games. Account access is strictly prohibited for minors and persons residing in jurisdictions restricting online gambling.
2. Account Creation: To register, users must provide accurate personal information, a valid email address, and establish secure login credentials. Email verification is mandatory prior to account activation.
3. KYC Procedures: Prior to processing withdrawals or at the operator's discretion, neospin.games may require users to submit valid identification documents, proof of address, and/or other verification data. Falsification or inconsistency of data provides grounds for account suspension, reporting to authorities, and potential forfeiture of funds.
4. User Obligations: Users are responsible for safeguarding their login details. All actions performed from a registered account are deemed the sole responsibility of the account holder. Sharing account access or creation of duplicate accounts is strictly prohibited and may result in closure and forfeiture of funds.
5. Data Security: All personal data is processed in accordance with the neospin.games Privacy Policy and relevant AU data protection regulations.

REFLECT: This section ensures robust compliance with AU laws, KYC/AML programs, user security obligations, and mandatory age verification for lawful operation of neospin.games.

Betting & Gameplay Rules

OBSERVE: Set forth explicit operating rules, bet parameters, fair play requirements, and conduct codes to align with AU gambling requirements and international best practices.

1. Bet Placement: Users may place bets using available funds or bonuses, subject to stated minimum and maximum bet amounts specific to each game. Bets are only accepted via the neospin.games interface and are irrevocable upon confirmation, save for operator error or technical malfunction.
2. Types of Bets: All games, including slots, tables, and live casino offerings, are subject to their respective published rules. Promotional and bonus games may be subject to unique rulesets as detailed in corresponding terms.
3. Results & Payouts: All results are determined by certified random number generators or live dealer actions. Payouts are credited to user accounts immediately following game conclusion, subject to technical verification and anti-fraud checks.
4. Cancellation & Modification: Bets may not be changed or cancelled after placement except where system malfunction, operator error, or regulatory intervention is evident. In such cases, neospin.games reserves the right to void, restore, or adjust bets and balances as deemed appropriate.
5. Fair Play & Conduct:
   • No user may use bots, scripts, unauthorized software, or exploit system vulnerabilities. Detected violations will result in immediate suspension and possible legal action.
   • Live casino/chat conduct must be civil. Abusive language, threats, promotion of illegal activity, harassment, fraud, or collusion are strictly prohibited. Violations may result in permanent exclusion and notification to AU authorities.

REFLECT: These policies ensure legally defensible operations, protect user funds, and fulfil critical AU regulatory and probity obligations regarding integrity and fairness of gameplay.

Bonus Terms

OBSERVE: Integrate comprehensive requirements for bonus activation, use, and withdrawal in line with AU advertising and consumer protection rules, as well as neospin.games license conditions.

1. Activation & Wagering Requirements: All bonuses must be activated according to the rules stated in the offer. Wagering requirements apply and are specified for each bonus (e.g., 40x bonus amount for deposit bonuses unless otherwise stated). Bonus funds and associated winnings cannot be withdrawn until wagering requirements are fulfilled within the stated timeframe, typically 30 days from bonus activation and not exceeding 31 December 2025 for ongoing offers.
2. Game Restrictions: Only nominated games contribute to wagering requirements. Bets on excluded games (as detailed in active offer terms) or usage of irregular betting patterns (such as minimal-risk strategies or bonus abuse techniques) may result in bonus removal and forfeiture of winnings.
3. Promotion Stacking: Unless explicitly permitted, users may not combine multiple bonuses or promotions concurrently. Attempting to misuse or bypass these provisions may lead to exclusion from all future promotional activity and adjustment of account balances.
4. Prohibited Conduct: Engaging in collusion, fraudulent activity, or using multiple accounts to benefit from bonuses contravenes these Terms and results in immediate sanction, including account suspension and notification to AU gaming authorities.

REFLECT: Bonus terms are designed to comply fully with AU consumer law, prevent misleading advertising, and ensure the responsible administration of promotions on neospin.games.

Payments & Withdrawals

OBSERVE: Ensure strict adherence to financial and anti-money laundering (AML) requirements for AU, documenting payment modes, withdrawal criteria, limits, timeframes, and dispute/exception management.

1. Payment Methods: neospin.games supports deposits and withdrawals via credit/debit cards, e-wallets, approved cryptocurrencies, and other methods as listed in the cashier section. All payment processors must be verified and conform to Australian and international AML statutes.
2. Deposit Rules:
   • Minimum and maximum deposit limits per transaction may apply and are disclosed at the point of deposit.
   • Deposits must be made in the user's own name using accounts lawfully belonging to the player. Third-party deposits are strictly prohibited.
   • Deposit fees may apply as disclosed at the time of transaction. Processing is typically instant, but may be delayed by payment provider actions or additional security checks.
3. Withdrawal Rules:
   • Withdrawals may only be made to previously used, verified payment sources under the user's legal name. All withdrawal requests are subject to prior completion of KYC checks.
   • Minimum and maximum withdrawal amounts, along with frequency limitations, are specified in the cashier interface. Withdrawal requests will be processed within 1-3 business days except where further investigation is required by AU laws or licensing standards.
   • Withdrawal fees, if any, will be transparently disclosed prior to transaction finalization.
4. Refunds & Disputed Transactions: In case of technical failure or unauthorized account activity, the operator shall investigate and, where applicable, provide refunds or reversal of bets/bonuses, subject to AU legal standards and the outcomes of formal dispute resolution procedures.
5. Anti-Money Laundering & Reporting Obligations: Transactions may be refused, reversed, or reported to AU financial crime agencies if suspected of non-compliance, fraud, or money laundering. Users agree to fully cooperate with all compliance investigations as required by law.

REFLECT: Payment systems and withdrawal processes are constructed in strict compliance with AU AML/CTF requirements, consumer protection obligations, and licensing terms as issued under Curaçao and AU law relevant to neospin.games activities within Australia.

Limitation of Liability

OBSERVE: Determine operator's legal obligations, clarify fairness and result integrity, address technical failure risk, and establish maximum liability in alignment with AU legal standards.

• Operator Commitments: neospin.games ensures that all games meet certified fairness criteria, offers accurate result reporting, and provides account management tools to facilitate responsible gambling.
• Liability Exclusions: The operator shall not be liable for indirect, incidental, or consequential losses, delays, or damages arising from internet connectivity issues, technical malfunction, unauthorized third-party activity, or events outside reasonable operator control, to the greatest extent permitted by Australian law.
• Maximum Compensation: In all cases, operator liability for any single claim shall not exceed the lesser of the amount wagered in the disputed transaction or the amount currently held in the player's account, subject to AU consumer law.

REFLECT: The above clauses ensure regulatory alignment, uphold fairness expectations, and limit the operator's liability as allowed by statute.

Intellectual Property Rights

OBSERVE: Integrate clear copyright, usage, and software protection statements consistent with AU and international law.

• Ownership: All content, branding, software, and underlying technologies utilized on neospin.games are the proprietary property of Hollycorn N.V. or licensed third parties, protected by copyright and intellectual property laws.
• Permitted Use: Users are granted a limited, non-exclusive, non-transferable right to access and use neospin.games exclusively for personal, non-commercial use in accordance with these Terms.
• Restrictions: Any copying, distribution, reproduction, republication, or reverse engineering of site materials, software, or content for any purpose without express written consent is strictly forbidden and may result in civil or criminal liability.

REFLECT: These requirements safeguard all proprietary interests of neospin.games and its licensors, and establish clear actions for redress against infringement.

Privacy & Data Protection

OBSERVE: AU law (Privacy Act 1988) and other relevant data protection frameworks require explicit notice of stewardship, data use, and user rights.

• Policy Reference: All personal and transactional data collected by neospin.games is processed in accordance with the published Privacy Policy, available on the site.
• Compliance: neospin.games adheres to data protection standards required under AU law, including security measures to prevent unauthorized disclosure or misuse of user data.

REFLECT: This section ensures data processing aligns with legislative obligations and responsible stewardship standards expected within AU.

Changes to Terms

OBSERVE: Set out transparent amendment procedures for meeting AU consumer information requirements, maintaining records, and offering opt-out rights in case of material change.

• Notification: neospin.games will notify users of substantial changes to these Terms via email and/or banner notification on the website. Updated terms will take effect upon publication or as otherwise specified in the notice.
• User Rights: Continued use of neospin.games following notification constitutes acceptance of revised Terms. Users not agreeing to material changes may terminate their account and request withdrawal of remaining funds, subject to verification and regulatory clearance procedures.

REFLECT: The above approach ensures regulatory fairness and upholds AU standards of consumer transparency and right to exit on varied terms.

Termination & Suspension

OBSERVE: Define all valid procedures and legal grounds for account suspension, closure, and subsequent treatment of remaining funds or disputes.

1. Grounds for Termination: neospin.games may suspend or permanently terminate user accounts for breaches of these Terms, regulatory directives, suspected fraud, money laundering, inconsistencies in personal data, inactivity beyond 12 months, or at the user's request.
2. Procedure: Where practical, users will receive advance notice of account suspension or closure by email, with reason for action and steps for recourse. Immediate action may be necessary if required by law or for risk containment.
3. Refunds & Balances: Upon account closure, legitimate balances (excluding funds obtained by contravention of Terms) will be returned using original payment methods, subject to successful completion of all compliance, KYC and verification processes. Unclaimed funds may be treated in accordance with AU unclaimed monies regulations.
4. Dispute Process: Users may appeal account suspension/closure by contacting support. Resolution will follow the formal dispute process described below.

REFLECT: These policies uphold regulatory standards, enable proportionate operator action, and afford users due process, meeting strict AU consumer and gambling regulatory expectations.

Governing Law & Jurisdiction

OBSERVE: Establish legal jurisdiction, dispute resolution, and specific framework for AU users, in compliance with operational licensing and international law.

1. Applicable Law: These Terms, and all disputes deriving therefrom, shall be governed by the laws of Curaçao, subject to overriding provisions of mandatory Australian consumer law and gambling regulations for users resident or accessing services from Australia.
2. Jurisdiction: Any dispute, controversy, or claim relating to these Terms or the services of neospin.games shall be subject primarily to negotiation and, if unresolved, to confidential binding arbitration held in Curaçao or another agreed jurisdiction. Users located in Australia retain all rights to pursue remedies via appropriate courts or regulatory bodies as conferred by law, and neither party is deprived of protections afforded by AU law or consumer tribunals.
3. Alternative Dispute Resolution: Users are encouraged to initially contact customer support for amicable resolution before escalating matters to external authorities.

REFLECT: This model aligns with AU regulatory and consumer protection requirements, preserving both operator and user legal rights, and stipulating a clear, lawful order for dispute escalation.

Contact Information

OBSERVE: Provide precise, multi-channel contact data as required by AU law/regulation and best practice for consumer redress.

• Email (Support): [email protected]
• Email (Legal/General): [email protected]
• Mailing/Legal Address: Scharlooweg 39, Willemstad, Curaçao
• Official Website: https://neospin.games

REFLECT: Contact details ensure users can reach neospin.games for support, complaints, legal notice, or withdrawal of consent in accordance with AU and international law. For additional correspondence, address communications to Hollycorn N.V., referencing company registration number 144359 and gaming licence OGL/2023/176/0095.

Regional Compliance Note: These Terms are specifically adapted for Australian users, fully integrating AU legal standards, responsible gambling obligations, and consumer protections as required by current and anticipated regulatory developments up to 31 December 2025. neospin.games reserves all legal rights and obligations as set forth under both Curaçao and Australian law.